Covid疫苗在这里 - 零售药店应该如何准备？

情节亮点

大流行如何改变药剂师在调节剂眼中的作用？

Mike Cantrell

In September 2020, the Department of Health and Human Services authorized state licensed pharmacists to order and administer COVID vaccinations to patients aged three years and older. And to me that’s notable because it’s the first time I’ve seen the federal government intervene in pharmacists’ scope of practice, which has systematically been a domain reserved to the states.

在另一个有趣的例子中，加州药房委员会采取了我认为是使药剂师有权订购COVID测试，解释这些测试结果，开出共同疫苗并管理疫苗的出色步骤。加利福尼亚委员会将因其智慧而受到赞扬，以认识到药剂师可以为医疗保健提供的价值，尤其是在当今的大流行状况中。

杜安·琼斯

迈克，你的观点已经死了。药剂师有能力在整个美国产生巨大影响，因为这实际上是我们每天要做的事情。我们只是没有得到认可。

So many times we pick up the phone, we call a doctor, we save somebody’s life. We intervene on behalf of the patient or guardians. We communicate with and for the patients. We take that action. Then we hang up the phone. We never document it. We never collect that data. We’ve been doing this for years and years.

我认为，只有药剂师有机会和纬度能够每天开处方和照顾患者，这是自然而然的，从而消除了将疫苗尽可能有效地向患者带出患者的限制因素之一。

What are the biggest challenges you face in planning for mass vaccinations?

杜安·琼斯

When we looked at the opportunity to provide this vaccine, we knew it was essential to have some type of a scheduling program in place. If not, we’re just going to have chaos. And we can’t have chaos in a pandemic. We have got to be the source of reason. We’ve got to be the source of logic. We have to be able to fit people into a scheduled time frame so that everyone that comes in gets the same quality of care, every time. And so that’s what we’ve looked at. That’s the biggest challenge we have.

I’ve talked to other pharmacies across the region and they have the same challenge. They’re working on a paper schedule, building a list with as many as 7,200 people. That’s a lot. How can you manage that list? Well, you can’t. I mean, it’s just impossible.

Out of the goodness of your heart, you’re trying to calm their fears by taking their name down and putting it on a list. But it just doesn’t work.

How are other retail pharmacies nationwide approaching these challenges?

Mike Cantrell

It’s a pretty wide spectrum when it comes to COVID tactical plans.

许多连锁店正在加速使用技术来制定共同计划的努力，以使订单陷入狂潮。他们正在使用技术安排约会并帮助患者找到疫苗接种现场。所有这些共同活动都需要编织到药房现有的操作节奏中，以免破坏非循环业务。

此外，许多药房经营者将这种大流行视为将药房提升到医疗保健服务中更为突出并捕获新患者的机会。现在，要成功地做到这一点，药房将需要付出的范围来执行提供良好或出色的客户服务的共同计划。此外，药房必须具有满足与服用Covid疫苗相关的调节要求的能力。

哪些策略获得了最大的吸引力？

Mike Cantrell

The approach I’m seeing in the market that seems to be working quite well has three components:

• 首先，使用现有工具进行广泛的一般患者教育运动。
• 其次，向患者进行宣传 - 轮到他们基于风险分层的第一张照片了。
• 第三，使用约会调度工具来保持过程的组织。

技术如何改变您的实践模型？

杜安·琼斯

诸如药物同步的技术计划彻底改变了我们的药房，并为我们奠定了基础。它使我们能够开始将非临床任务委派给我们的技术人员，以便药剂师可以与患者度过美好的时光。

我们将同样的理念带入了Covid疫苗计划。我们使用调度技术，在几周的时间内，我们安排了将近4,000人进行疫苗接种。给我们社区的安宁是无法表达的，因为现在有很多恐惧。

How can your pharmacists balance mass vaccination efforts with the traditional care they offer?

杜安·琼斯

最终，我们将如何工作每个共证疫苗接种，就好像是处方一样。我们将免疫视为全面的药物审查，作为与患者的咨询会议。我们可以这样做，因为我们现在正在使用的调度技术是我们用于所有临床计划的调度程序。

我见过没有时间表计划的药剂师，他们挣扎，坦率地说，被烧毁了。他们正在尝试尽可能多地做自己的事情，并最终忽略其核心业务的其他部分。因此，使用调度技术和与正常日常活动进行工作的共同疫苗接种至关重要。

DISCLAIMER

The Future of Pharmacy Podcast is produced and distributed by Pharmacy Podcast Network. The views and opinions expressed in this podcast are those of the authors and do not necessarily reflect the official policy or position of any other agency, organization, employer or company. Assumptions made in the analysis are not reflective of the position of any entity other than the author(s). These views are always subject to change, revision, and rethinking at any time and may not be held in perpetuity.